FAQS - MANILA EXPRESS

How can I send money online?
If you are an existing customer of Manila Express, visit any of Manila Express branch and sign the authorization letter for online enrolment. You will then receive your temporary user name and password in the provided email address.

If you are a new customer of Manila Express, simply click Sign Up and complete the required fields. You need to visit any one of the Manila Express branches to complete your registration.

Once your account is activated, you may now send money to the Philippines within the set of limitations.

How much is the limit of sending money online?
You can only send up to $950 CAD within one day through Manila Express online.

How will I know the status of my remittance? You can either check it online through this link: manilaexpress-online.com/tracking.php Or call our customer service hotline at 1-844-239-PESO or send us an email at customercare@manila-express.com

How much will it cost to send money online?
Sending remittance online costs for as low as $5

What countries can I send money to?
Only to the Philippines.

What should I do in case I forgot my password?
At the homepage of Manila Express online near the sign up, simply click forgot password and provide the required security questions.

What should I do to change my registered email address?
In the profile section of Manila Express online system, you may update the email address.

What should I do if my account has been blocked due to incorrect username or password entry?
You need to call either our customer service hotline at 1-844-239-PESO or our branches in order to reactivate your account.

How can I add multiple beneficiaries?
In the profile section of Manila Express online system, you may add new recipients.

How can I be assured that my transactions through Manila Express online are safe and secured?